Blog

How to Choose an Adviser You Can Actually Trust

By Tom Barlow | Founder of Candour Investments

 

We like to believe “The Greats” of this world achieved everything through their own sheer will, tenacity and brilliance… 

The lone genius; the self-made titan; the maverick. 

But scratch the surface and you’ll no doubt find the inevitable truth: no one does it alone.

Behind every headline-making decision was a trusted adviser – a rational voice in the background helping clarify, challenge, and guide.

Take Harry Hopkins, Franklin D. Roosevelt’s right hand during WWII. Or Frederick Lindemann, who helped Churchill weigh critical scientific decisions. These men weren’t front-page names, and yet their discerning input helped steer the course of history.

We all need someone like that. 

Especially when the stakes are high. Especially when money’s involved.

But finding that person – someone to trust with your financial future – is not as simple as picking the most confident-sounding expert in the room. Advice is everywhere. Good advice? Not so much.

Let’s take a step back.

 

Why Taking Advice Is Harder Than It Sounds

Most of us don’t really want advice. We want confirmation. We want someone to say, “You’re doing great, just keep going.” That little boost of validation feels good, especially when we’ve already made up our minds.

When it comes to the world of financial security, it’s rather common that many people lack the skills or practice for explaining their situation or problem. They might leave out the messy bits or downplay the parts that feel embarrassing or unclear. Or perhaps they’ll  skip the context altogether, hoping the adviser will just give them the answer they want to hear.

Add to that a very human bias: we are naturally drawn to people who agree with us. It’s a biochemical pull – it’s comforting. 


But comfort isn’t the goal when making meaningful decisions. Clarity is.

Here’s where it gets tricky. Confirmation bias – that psychological tug toward agreement – makes it hard to hear good advice when it contradicts our gut feel. It’s less mentally taxing to ignore the dissonance. But ignoring discomfort in your finances is a short road to regret.

So how do you find someone who won’t just tell you what you want to hear, but what you need to hear?

 

What Makes an Adviser Worth Listening To?

It’s my belief that the best advisers have nothing to prove. They’re not performing. They’re not promising the moon. They’re grounded, experienced, and (most importantly) invested in you – not just your money.

Here’s what to look for:

1. A Genuine Interest in Your Life
An adviser worth their salt is curious: about you, your goals, your fears, your weird little  side projects, the house you dream of retiring to one day. They’re not pushing products; they’re building a picture. Your financial plan should feel personal, not packaged.

2. Real-World Experience
Qualifications are table stakes. What matters is whether they’ve seen real-world cycles: bull markets, bear markets, panics, recoveries, bad luck, inheritance dilemmas, divorce, downsizing, kids dropping out of university to start a kombucha empire. Life isn’t linear. Your adviser shouldn’t be either.

3. Straightforward Communication
A good adviser explains things simply. They don’t hide behind technical terms or make you feel inferior for asking questions. If someone can’t explain their plan in plain language, it’s probably because they don’t fully understand it either.

4. Goal-Oriented, But Flexible
You need someone who can help you define meaningful goals – and then revisit them over time. Goals evolve. So should your financial plan. It’s not about chasing performance. It’s about aligning your money with your life.

5. Transparency from Day One
No hidden fees. No unclear processes. A trusted adviser will walk you through exactly how they work, what you’ll pay, and what you can expect. It should feel like a partnership, not a transaction.

 

Final Thought

The most dangerous kind of financial risk isn’t market volatility. It’s acting without understanding.

At Candour, we don’t do sales pitches or play the prediction game. We’re here to help you slow down, get clarity, and make long-term decisions with calm and confidence.

 

As Warren Buffet put it:

“Risk comes from not knowing what you’re doing.”


And good advice? It’s one of the best risk-reduction tools you’ll ever have.

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Candour Investments (Pty) Ltd is an authorised financial services provider (“FSP”) in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 with FSP number 50073.
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